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NLU vs NLP in 2024: Main Differences & Use Cases Comparison Its core objective is furnishing computers with methods and algorithms for effective processing and modification of spoken or written language. NLP primarily handles fundamental functions such as Part-of-Speech (POS) tagging and tokenization, laying the groundwork for more advanced language-related…
A million customer conversations with AI agents yielded this surprising lesson A balanced approach, using your organization’s brains and hearts, will be key to success. The benefits are too good to pass up — for your customers, employees, business partners, and communities. The true measure of the service cycle’s success…
Customer Service Workflow Automation What You Need to Know You can also streamline conversations across various channels and collaborate with the rest of your team on complex cases. Automated tech support refers to automated systems that provide customer support, like chatbots, help desks, ticketing software, customer feedback surveys, and workflows.…